I love when a company has values that I can support! Not only did I get a quick reply from the folks at Planet Bike regarding Big Brother's broken light, turns out that their customer sales person, Kristin, is a family biker on a Big Dummy! Here's what she told me in regards to their repair/warranty policy:
I’m sending out a back case for your Beamer 1 today. We’re definitely big on repairing rather than pitching things in the landfill and we refurbish the majority of product returned to shops for warranty and end up donating it to bike advocacy groups. We’ve also always offered free shipping on all of our small parts to encourage our customers to rebuild whenever possible.
So, great customer service, grassroots advocacy, and folks who are just like us. I'm now a bigger fan than I was before! Thanks, Planet Bike!
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